Refunds & Returns

  • Refunds and Returns Policy:
  • At Laneway Btq we do our best to ensure you are 100% satisfied with your purchase by providing thorough and accurate sizing charts and a fair exchange policy.
  • - We do not refund returns unless the garment is faulty. We offer a credit note or can happily exchange the size for you.
  • - The swing tag must still be attached to the item and the item must be returned in the original packaging in which it was received.
  • - We do not accept returns on sale items or items that are part of a promotion.
  • - For hygiene purposes, we are unable to accept refunds on swimwear, underwear or earrings.
  • - Faulty goods or exchanges must be sent back within a 7 day time frame to be accepted.
  • Laneway Btq reserves the right to refuse returns if the above conditions are not met by the customer.
  • For Western Australian customers, we are happy to accept returns in store.
  • Instructions for returning a garment:
  • 1. If you wish to return an item, please email us at info@lanewaybtq.com. Please outline the item as thoroughly as you can (style name, size, colour, amount paid inc postage) and the reason for return.
  • 2. Upon receiving and approving your return request, you will be issued with an RA# for your reference should you require any further assistance with your return.
  • 3. We will notify you by email once your return has been approved.
  • 4. Once approved, your credit note will be issued to you in the form of a promotional code. We will email this code to you and will keep it on our system for a period of 3 months.
  • You will also be credited for the original postage charged to you.

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