Refund Policy

  • At Laneway Btq we do our best to ensure you are 100% satisfied with your purchase by providing thorough and accurate sizing charts and a fair exchange policy.
  • We do not refund returns unless the garment is faulty. We offer a credit note or can happily exchange the size for you.
  • The swing tag must still be attached to the item and the item must be returned in the original packaging in which it was received.
  • For hygiene purposes, we are unable to accept refunds on swimwear, underwear or earrings.
  • Faulty goods or exchanges must be sent back within a 7 day time frame to be accepted.
  • PRE-ORDERS: are non-refundable and non-exchangeable. We do not guarantee delivery dates for pre-orders. We DO NOT OFFER REFUND for late delivery.
  • Laneway Btq reserves the right to refuse returns if the above conditions are not met by the customer. For Western Australian customers, we are happy to accept returns in store.
  • SALE ITEMS ARE FINAL: REDUCED or SALE items cannot be exchanged or returned for change of mind or wrong size selection. ALL items purchased on SALE are FINAL SALE. Please be aware of that. This also includes when a discount code is used.  

Instructions for returning a garment

  • If you wish to return an item, please email us at hello@lanewaybtq.com. Please outline the item as thoroughly as you can (style name, size, colour, amount paid inc postage) and the reason for return.
  • Upon receiving and approving your return request, we will send you confirmation that you have approval to return your item.
  • For hygiene purposes, we are unable to accept refunds on swimwear, underwear or earrings. 
  • We will notify you by email once your return has been received and approved. 
    • Once approved, your credit note will be issued to you in the form of a promotional code. We will email this code to you and will keep it on our system for a period of 1 year.


    Please note the following conditions for returns

    • AUSTRALIA WIDE online orders with FREE SHIPPING  will have $10 deducted from the credited amount (cost to send your order originally).
    • INTERNATIONAL online orders with FREE SHIPPING will have $30 deducted from the credited amount (cost to send your order originally).
    • The cost of the return shipping is at the customer’s expense and is non – refundable.

    If you still have any questions, please email us at hello@lanewaybtq.com