Support

Laneway Btq was founded in 2010 in Dunsborough, Western Australia. Showcasing a vast array of premium Australian and International designers, Laneway Btq offers a modern and ever-changing shopping experience.

Shop with us online 24/7.

  • Domestic
  • FREE SHIPPING for all orders $250 and above.
  • All orders placed Monday to Friday (excluding holidays) will begin processing that day and will ship within 24 hours pending availability and credit verification.
  • Laneway Btq delivers all domestic parcels using Australian Post.
  • EXPRESS SHIPPING is available at checkout.
  • International
  • We offer two services for International orders.
  • DHL Express: $55 shipping fee. Please allow approx. 3-5 business days to receive your package from receiving your tracking information. DHL cannot deliver to a PO Box or hotel. Your order might require a signature upon delivery.
  • Australia Post: $35 shipping fee Standard International. Please allow approx. 7-21 business days to receive your package from receiving your tracking information.
  • Please note this are estimate times only.
  • Your order may be subject to customs clearance. This may cause a delay beyond the estimated delivery timeframe.
  • Responsibilities for any customs fees or taxes rest with the customer.
  • General
  • Once Laneway Btq has delivered the merchandise to the carrier, you (the customer) will assume the risk of loss and title for the merchandise.
  • Laneway Btq is not responsible for lost packages or courier delays. We can not offer a refund if your package is lost or damaged in transit.
  • PRE-ORDERS: are non-refundable and non-exchangeable. We do not guarantee delivery dates for pre-orders.
  • Pre-orders: We DO NOT OFFER REFUND for late delivery. Pre-order time frames are not exact, instead these are estimated time frames of dispatch and could be subject to change.
  • At Laneway Btq we do our best to ensure you are 100% satisfied with your purchase by providing thorough and accurate sizing charts and a fair exchange policy.
  • We do not refund returns unless the garment is faulty. We offer a credit note or can happily exchange the size for you.
  • The swing tag must still be attached to the item and the item must be returned in the original packaging in which it was received.
  • For hygiene purposes, we are unable to accept refunds on swimwear, underwear or earrings.
  • SALE ITEMS ARE FINAL: Reduced or SALE items cannot be exchanged or returned for change of mind or wrong size selection. All items purchased on SALE are FINAL SALE. This includes when a discount code is used.
  • Faulty goods or exchanges must be sent back within a 7 day time frame to be accepted.
  • PRE-ORDERS: are non-refundable and non-exchangeable. We do not guarantee delivery dates for pre-orders. We DO NOT OFFER REFUND for late delivery. Pre-order time frames are not exact, instead these are estimated time frames of dispatch and could be subject to change.
  • Laneway Btq reserves the right to refuse returns if the above conditions are not met by the customer. For Western Australian customers, we are happy to accept returns in store.
  • Instructions for returning a garment
  • If you wish to return an item, please email us at returns@lanewaybtq.com (Please outline your order number and the item you wish to return).
  • Upon receiving and approving your return request, we will send you confirmation that you have approval to return your item.For hygiene purposes, we are unable to accept refunds on swimwear, underwear or earrings. Faulty goods or exchanges must be sent back within a 7 day time frame to be accepted.
  • We will notify you by email once your return has been received and approved.
  • Once approved, your credit note will be issued to you in the form of a promotional code. We will email this code to you and will keep it on our system for a period of 12 months.
  • Please note the following conditions for returns:
  • AUSTRALIA WIDE online orders with FREE SHIPPING will have $12 deducted from the credited amount (cost to send your order originally).
  • INTERNATIONAL online orders with FREE SHIPPING will have $35 or $55 (if using DHL) deducted from the credited amount (cost to send your order originally).
  • The cost of the return shipping is at the customer’s expense and is non – refundable. If you still have any questions, please email us at returns@lanewaybtq.com

At Laneway Btq we respect your privacy and at all times seek to comply with privacy laws. Privacy for our customers is extremely important. We are committed to protecting your privacy and to provide secure on-line buying. We take your privacy seriously and we do not share your personal information with any third parties without your permission. Your email addresses are not for sale or trade and are strictly guarded.

All client information such as email, phone numbers, addresses, etc is used for internal purposes only. This contact information is used to get in touch with you when necessary and for announcements and our monthly newsletter. Financial information that is collected is used to bill you for products and services.