• At Laneway Btq we do our best to ensure you are 100% satisfied with your purchase by providing thorough and accurate sizing charts and a fair exchange policy.
• We do not refund returns unless the garment is faulty. We offer a credit note or can happily exchange the size for you.
• The swing tag must remain attached, and the item must be returned in its original condition.
• For hygiene purposes, we are unable to accept refunds on swimwear, underwear or earrings.
  

• Faulty goods or exchanges must be sent back within a 7 day time frame to be accepted.

• Sale items are final Reduced or sale items cannot be exchanged or returned for change of mind or wrong size selection. All items purchased on sale are final. This includes when a discount code is used.
  
• Pre-orders Are non-refundable and non-exchangeable. We do not guarantee delivery dates for pre-orders. We do not offer refund for late delivery.

• Laneway Btq reserves the right to refuse returns if the above conditions are not met by the customer. For Western Australian customers, we are happy to accept returns in store.

Instructions for returning a garment

• If you wish to return an item, please email us at hello@lanewaybtq.com with your order number.
• Upon receiving and approving your return request, we will send you confirmation that you have approval to return your item.
• We will notify you by email once your return has been received and approved.
• Once approved, your credit note will be issued to you in the form of a promotional code. We will email this code to you and will keep it on our system for a period of 12 months.

Please note the following conditions for returns:

• AUSTRALIA WIDE online orders with FREE SHIPPING will have $15 deducted from the credited amount (cost to send your order originally).
• INTERNATIONAL online orders with FREE SHIPPING will have $35 deducted from the credited amount (cost to send your order originally) or $65 if DHL was used. 
• Refused Shipment: If you refuse a shipment due to duties or taxes, you will be responsible for the original shipping charges, the cost of returning the package to Laneway Boutique, and a 10% restocking fee. These charges will be deducted from your order refund in accordance with our return policy.
• The cost of the return shipping is at the customer’s expense and is non – refundable. If you still have any questions, please email us at hello@lanewaybtq.com